closure of account and paid up letter, update with credit bureous.

Right i don't know what to do or turn to who for help!

Im suffering from severe form of depression as a result of the problem i have with capitec............I've been trying to reach to call centre, branch and emails however haven't been assisted.

I got settlement offer of 20% which i settled on the same day the 22and of November 2024..... I sent proof of payment as per request but account has not been closed. I complain via their department but problem was not solved. Kindly assist.