Closure of Account

I visited the Golden Acre, Cape Town branch of Capitec this afternoon (21/08/2017) at 01:00 pm. I tried to close my dormant account and was told I would need to purchase a new card as my old card had expired. As I failed to see why I needed to purchase a new card to get access to a dormant account in order to close the aforementioned account I insisted on speaking to Manager. The Manager Faldiela said that that was the policy.

I do not accept this as logically sound. It seems as if the bank is trying to force me to pay to have my account closed. This practice could be contra to the Consumer Protection Act.

I am not contesting the negative bank charges/ fees that might be associated with the dormant account.

I am at a loss as to why I should purchase a card for an account I will never use again. I am dismayed at the skewed logic used at Capitec Bank.