SV
Siphesihle V
1 reviews | Active since Oct 2019
31 Oct 2019, 18:04
Closing time
Branch closes at 6 but they closed me out at 17:56 and the guy who closed me out had the nerve to tell me they have to be out by 6. This is totally unacceptable as I am a customer and deserve a little respect.
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Replies (2)
Capitec Bank's replyOfficial
01 Nov 2019, 11:29I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth. Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Kind regards
Capitec Bank
Capitec Bank's reply01 Nov 2019, 11:29
Official
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth. Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
28 Nov 2019, 08:20Good day
As discussed telephonically, the matter has been resolved.
Kind regards
Complaint Management
Capitec Bank
As discussed telephonically, the matter has been resolved.
Kind regards
Complaint Management
Capitec Bank
Capitec Bank's reply28 Nov 2019, 08:20
Official
Good day
As discussed telephonically, the matter has been resolved.
Kind regards
Complaint Management
Capitec Bank
As discussed telephonically, the matter has been resolved.
Kind regards
Complaint Management
Capitec Bank