SL
Segale L

1 reviews | Active since Apr 2013

23 Mar 2015, 20:59

Closing of branch in middle of working day

I have complained before but this is still continuing at Capitec Banks.<br> I would like to know why clients have to be chased out of the bank just because the money is either being delivered or collected from bank. After a day full of banking activities, it was such an irritation to have to be chased out of the bank just because the cash in transit people are there.<br> Can the money collection or deposit not be done afterhours or before the bank opens. This is ridiculous and I have had it up to my wits with this non-sense. It has me thinking of removing all my current money and future money from this bank.<br> Banking is always such a nuisance.<br>

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Replies (1)
Capitec Bank
Capitec Bank's reply24 Mar 2015, 07:56
Official
Hello Mobe,

Please accept my sincere apologies for the frustration which you have endured as a result of this incident.

Zenande Tabata will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.

Bianca Pieterse
Complaint Administrator
Capitec Bank