Closing of a Capitec Credit Card

Closing of a Capitec Credit Card

Something that is not suppose to be a problem, turned out to be a nightmare. on the 20 June 2025 i called the capitec call centre to close my credit card, the call centre agent informed myself that she cant close the credit card the system is giving her errors and she forced me to go the local branch.

i then approached the Bethlehem Dihlabeng Capitec branch, i was assisted by a friendly gentlemen. i informed him about the call that i made to the call centre, he then showed myself the Computer screen that confirms that my credit card was closed as per my request to the call centre. i then asked him what will happen if they charge me a service fee and he informed me, that Capitec will not.

First mistake i made was not to request anything in writing. ( why would i, I saw with my own eyes that my credit card was closed)

on the 3 July 2025 i checked my Capitec app to see if any progress was made regarding the closing of the credit card and i notice that a service fee was added to my credit card.

i called the call centre and after 22 minutes the agent could not give me an answer regarding what will happen now. Since i am refusing to pay that service fee. the agent also informed myself that the credit card is still open.

Capitec really disappointed me, the bank for the people is clearly not a very consumer friendly bank.

it is clearly impossible to close your credit card with them