CLOSING MY ACCOUNT - USELESS CUSTOMER SERVICE

Capitec doesn't have a decent call center. You call on phone to get a run around in a phone system with 'robots'. Eventually you try WhatsApp? the first customer service took a while before they rep****? then asked me if i have an account with Capitec? REALLY? I asked ' are you from Capitec? none the less, they decided its not for them its for another WhatsApp "collections" Why? cause they give you a loan, tell you the payments starts in DEC and then take the monies off the next day in NOV? So I have been sitting on THIS WhatsApp now since 11:25am and still no one in sight 12:23 now and still waiting to be connected. The changes that has take place in Capitec over the last year has rendered themselves useless as a bank. branches closing, no tellers. queues at ATM's? And don't call them? more useless, they cant get the phone system to work as they say WhatsApp is better, but that even more useless. It take so long to get any reply, you give up and move on. Last time I sat for more than and HOUR and HALF to get someone to help, and by that time I endeavored to rather CLOSE MY ACCOUNT and go somewhere else.