Closing my account !!!

Capitec *****

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I’ve had a ***** case open with you guys since April 20 23 it is not 1 August I’ve done nothing this fall because I’ve been traveling overseas but this is beyond ridiculous. I opened up a case because I bought an item from a seller, who has an FNB account . Once the person received the money, they blocked me and I did not receive my goods. This is theft. I reported this to Capitec and they told me that they needed me to get a case number from the police which I did . I then called Capitec and emailed them with the case number as they requested and the information showing that the **** took place. Every single time I have called you people you keep telling me that you are waiting for the other bank, which is here FNB to get back to you ,how long does it take for you to do this ? Clearly, it is not your money, so you are not worry to sort the problem out. I have had this bank account since 2020. I also do you have a business bank account if this is not resolved by the end of August 2023. I will be closing both bank accounts due to your failure to assist your customers.