EO
Emil O
1 reviews | Active since Oct 2013
23 Mar 2024, 13:11
Closing my account
I sent a WhatsApp at 11:07 wanting help with a *****ulent matter on my account only got a response at 12:46. My question is why have a WhatsApp account and clients are made to wait almost 2 hours for a response. If it's not airtime getting wasted waiting for agents to answer its data. Rather remove the WhatsApp if clients are made to wait long periods
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Capitec Bank's replyOfficial
23 Mar 2024, 13:15Good day Emil
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply23 Mar 2024, 13:15
Official
Good day Emil
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank