Closing an account with Capitec Business is an absolute nightmare

I requested my Capitec Business Account to be closed at the end of September or Beginning October of 2024 on the let's chat communication channel on the banking app where the person advised me to withdraw the remaining funds from my account and that my account will be closed and that the account will "fall off" the app. Now it's end of November and I received an email saying I should deposit mo ey into my account for bank fees. I WILL NOT BE HELF LIABLE FOR ANY FEES AFTER THE DATE ON WHICH I NOTIFIED CAPITEC TO CLOSE MY ACCOUNT. I want proof that the account is settled and closed from your side by 29 November 2024. This is UNACCEPTABLE !!