Closing account

Please assist. I paid off my credit card at the start of this month, went in branch and was advised because the account was handed over the attorneys will assist. Firstly, I was incorrectly placed under debt review and I fought with that institution and have a letter proving I never needed debt counselling and have been making my monthly payments to the credit card on the App. Never heard or dealt with any lawyers. I have on several occasions ask Capitec to recify their information but this has not happened. I used the following email address and NO ONE ever response. NEVER EVER *** / *** Anyway, I paid off the credit card and noone can assist me with closing the account and I refuse to pay any extra charges this month. I sent all the proof but my Experian / Transunion account say I have not made payment last month and my account is arrears. PLEASE UPDATE your records and close my account ASAP. Please dont call me, I will be available via email ONLY.