CLOSED MY ACCOUNT IN DEC TO FIND OUT ITS NOT!!!!!

Good day,<br> <br> I went to the meadowdale branch in December to close my account, the lady that was working at Teller 3 assist me in closing the account, she confirmed that the account was closed so I left.<br> <br> On Sunday my sister accidentally paid money into that account, and if an account is closed it will bounce back but not in this case I phoned yesterday to find out what is happening just to here that my account is still open and it was not closed, and they took bank charges from the R200.00 paid in. This is not my problem that account was closed in December according to me and the consultant, Now the bank tells me the consultant was suppose to take my card and give me back my money that was in the account that was R10.00 at the time????? How am I suppose to know there internal procedures and it is not my fault if the consultant did not do her work, Now they first need to investigate!!!<br> <br> I want my R200.00 paid back to my Sister!!!!! and then they can close the account again seeing that they did not do it properly the first time.