Closed Loan amount reflecting on banking app

Prescribed Debt is still reflecting on my banking app which I received a letter from Capitec stating that the accounts will be closed and updated accordingly. The agent who contacted me from my previous review stated that it will not be updated as it was handed over and she provided the legal/collections contact number. When I contacted the Legal team they advised that they do not have any information for my accounts and that their Customer (Capitec) recalled their request to pursue legal action. Please can the outstanding amount be removed from my banking app