Closed Account

It has been a month since my Capitec Account has been closed due to a **** payment from a friend. I was then asked to make an affidavit and submit a certified ID copy to have the account reactivated. I submitted the documents at the nearest branch as requested. i was then told that the affidavit i submitted did not have the full details and i was then requested to make another one and bring a proof of transaction if i have which i did and submitted at another branch. I went to the Capitec Branch in Savanna Mall to make a follow up since i was not getting any response after submitting the second affidavit and they don't me that the affidavit and the proof of transaction was not received. Everytime i call the customer care to make a follow up i'm taken to the Legal Department then to the Customer Service then to the *****ulent Department like no one knows which my case belongs to which Department. The customer care would then refer me to the nearest branch to be assisted and the branch would refer me back to the customer care. I tried everything to have this account reactivated but i'm not winning and then i decided to have the money in my account and close the account permanently but no ones is able to help me with that. They all keep telling me to make affidavits and telling me different amounts all the time.