mR
madge R

1 reviews | Active since May 2017

31 May 2017, 10:04

closed account at capitec

<p>I'm madge ramabenyane. Last week Thursday or tried to pay petrol at on of the petrol station using capitec bank card, it decline. I went to the bank at soshanguve plaza to inquire about it, they told me that my account was closed because they suspect there is a ***** that was made. They disnt notify me that their closing my account. Theye ask me to send the prove of payment of the last transaction, that i did. Since Monday no one is contacting me, I call them.almost everyday they always promise to get back to me. Please help me as my account was having money that I want to use</p> <p> </p>

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Replies (2)
Capitec Bank
Capitec Bank's reply31 May 2017, 12:38
Official

I acknowledge your posting, and have referred it to Nicole Juries for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Capitec Bank
Capitec Bank's reply13 Jun 2017, 12:00
Official

Good day

Thank you for allowing us the time to investigate your complaint.

We understand that you were contacted and the matter is now resolved.

Complaint Management

Capitec Bank