Closed account

It is so sad that my colleague is crying for her money it's been 2months already capitec closed her account with her money in, her kids needs clothes for the 16th and christmas she must be at the branch everyday, on Monday the 8th of Dec they told her that the money will be in within 48hour yet the money is not in and it is Friday today still no money and the account is still closed. Dear capitec the woman is crying for her money please hear her cry the kids needs clothes and food for december, You had enough time to do your investigation since the beggining of October please release the woman's money she is not coping anymore