JM
Judy M

1 reviews | Active since Aug 2019

25 Jul 2023, 12:48

Closed Account

I have been playing stockvel with a number of people on WhatsApp, I received funds from the stockvel group I'm in. And at a later stage I realized that my account has been stopped. I went into the bank to query what's going on and I was then informed that my account was used for *****. According to the bank I had received funds of R1025. 00 which was linked to some *****ulent activities. The person who sent me the R1025 was part of the stockvel group. I do not know who exactly paid me but I was told to make an affidavit explaining what took place. I did as requested and they said there wasn't enough information on the affidavit. I then went to make another one explaining in detail. Today I went to the bank to find out what's going on but sadly I was informed that my account has been stopped and will not be reopened. I have no involvement in the ***** they reffering too and I am even willing to go as far as they want to prove that I am not involved. I'm really not happy with the service I received. I'm willing to prove my innocents however Capitec is adamant on the fact that they will not open my account. I get paid through Capitec and the cut off date has passed for me to change banks so that I could get paid when my pay day arrives which is on the 31st. They told me to open an account with another bank but how will I get paid if the cut off date for change of banks is closed? How will I feed my family if I do not get paid? My expenses will be paid with what money if I do not have an account? Hello peter could you please assist me with getting my account opened.

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Replies (2)
Capitec Bank
Capitec Bank's reply25 Jul 2023, 16:44
Official
Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank
JM
Judy M's update26 Jul 2023, 11:11
Reviewer Update
Good day my service provider. It is with sadness to let you know that I am still waiting for the call from the designated official. My life is at standstill unable to even buy bread for my grandchildren since my account is closed.
I would like this issue to be resolved by re opening my account please.
Kind regards
Judy. Loyal Capitec Client. 🙏🙏