YP
Yandiswa P

1 reviews | Active since Apr 2025

14 Apr 2025, 13:49

Closed Account

I'm so ****ed off with Capitec Bank the depression they made me go through since last year is unbearable after years I have been using my account. Capitec Bank closed my account on the 30th of October 2024 I had about R3000 and something in my main account and the other money was on my savings account as it was a stockfel money. Capitec Bank asked me about three transactions that happened on my account 8500, 5000, and 4000 and I did submit what was requested which is a detailed affidavit of where the money was coming from and my certified copy of my ID as asked. After 2 weeks I received a message telling me that my account was open but when I went and tried to withdraw my money I couldn't I went back to the branch and told them then they told me that my account was still under investigation bear in mind I had also the money of my stovel on the saving as well for December. I had to borrow money from people just for the stokfel to get their money because to them it was going to be like I use their money for my own needs. This is so frustrating as I don't understand what should I do now. Also, Capitec should tell us not to have Savings in our account as they are treating us badly with our money

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Replies (3)
Capitec Bank
Capitec Bank's reply14 Apr 2025, 14:39
Official
Good day Yandiswa Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards, Capitec Bank
YP
Yandiswa P's update16 Apr 2025, 09:13
Reviewer Update
Capitec bank as you've said you are going
to call me yesterday but I didn't receive any call from your officials .
YP
Yandiswa P's update05 May 2025, 15:20
Reviewer Update
I do not understand what is happening with Capitec Bank and my money It has been 2 weeks since a lady called Brogran Heugh promised to expedite my case but till now they still haven't opened my account with no reason all they asked I have submitted every time I'm calling the complaints manager (Brogan Heugh) I do not get hold of her all they say she will call me back but she doesn't. It has been months I've been calling and going to the branch with no help I'm in so much debt because of Capitec bank