Closed account

On the 12Sept2017 i went to Bellville capitec branch to ask if i can have a letter stating that my old acc is closed ànd im now using the new account. The lady that helped me càlled accounts i assume and explained to whoever it was the same thing to whićh was rep**** i have to wàit 2-3 days. So i called on 15Sept to confirm that my letter is at the branch and the lady ťhat helped me said yes. On Mon 18Sept i went to the said branch to fetch it only to fiñd a letter drafted for my current account to which i was obviously very upset. Then i was told by the same woman who helped me to get a ticket as someone else will help me sort the problem because she is busy wiťh other stuff. Eventually i was helped and was told to come back in 3days to which point i was livid and wàlked out. I then went baçk on Thurs 21Sept and they still had it wrong ànd now i was told to come back i 14 days because they didnt get proper info on my details. Im sick and tired of having to go back n forth wasting time and money just to hear they çañt do their work.