Closed account

Capitec Bank is shameless when it comes to it's customers.Writting on behalf of a friend. Her account has been closed/frozen by capitec Bank since 2021,she was told the freeze will never ever be removed,mind you there were funds in her account.Fast forward to 2023 her account is still closed,she opened a minors account and that account has been feom frozen too since February 28, because someone she does not recognize mistakenly transfered money into the account and the case is with their ***** department.Today she was told that the freeze will not never be removed mind you it also has funds in it.Very Disappointing