Close your Capitec amount bad service

I am utterly disgusted with capitec bank. The customer service,fruad team,Capitec has no structured processes to follow for a Bank it's perthetic. The back allowed R2036.36 leave my bank account unauthorised, doesn't the back have a team monitors actively on the customer's account for any suspicious direct debits or loan's made on the customer's account or any suspicious activities?

As I am an employee for a UK based company that deals with fruad with high importance.

A loan was completed online without my knowledge and Details and Capitec Bank Ltd allowed the above amount to be leave my account

As per Capitec Bank ***** team I need to go have it disputed in a Capitec brunch as it's over the amount R800 and only in the brunch itself I can have my money refunded at a charge of R45.

Arrived at the brunch and was assisted my a lunge gentleman who is not much help and ran back and forth to he's manager for advice. After 2 hours I was advised to get an affidavit from the police,I asked the assistant why would the fruad team advise me to come in a brunch and he had no response.

Arrived at the same brunch with paperwork as requested on the 02/11/2021 to be told I need more documentation.

I spoke to the branch manager. Informed her about issue and she asked me can she he honest with me,eventho I'll get all the documents as requested. Capitec will still find a problem and will refer me back to the police or the 3party company. As simller case's she has dealt with. Alway the feedback been given. "Sad but true"if I may quote the brunch manager. I informed the manager I have Death in my family and I need my money ASAP this bank has time for people/company to take money from my bank account without my authorisation

If a brunch manager can be so honest. Tells allot about The company.

I HOPE THAT ANY AND EVERYONE WHO READ'S THIS MESSAGE/REVIEW PLEASE DO NOT OPEN A BANK ACCOUNT WITH CAPITEC BANK SA EVER PAY A FEW RAND MORE TO PROTECT YOUR MONEY!

I hope Michiel Le Roux is not just in it for the money and willing to make the live's of South Africa's BETTER and help grow the south African economy

Hi

---------- Forwarded message --------- From: Ryan Stanton Thomas <***> Date: Wed, 03 Nov 2021, 3:49 AM Subject: To: <***>

I am utterly disgusted with capitec bank. The customer service,fruad team,Capitec has no structured processes to follow for a Bank it's perthetic. The back allowed R2036.36 leave my bank account unauthorised, doesn't the back have a team monitors actively on the customer's account for any suspicious direct debits or loan's made on the customer's account or any suspicious activities?

As I am an employee for a UK based company that deals with fruad with high importance.

A loan was completed online without my knowledge and Details and Capitec Bank Ltd allowed the above amount to be leave my account

As per Capitec Bank ***** team I need to go have it disputed in a Capitec brunch as it's over the amount R800 and only in the brunch itself I can have my money refunded at a charge of R45.

Arrived at the brunch and was assisted my a lunge gentleman who is not much help and ran back and forth to he's manager for advice. After 2 hours I was advised to get an affidavit from the police,I asked the assistant why would the fruad team advise me to come in a brunch and he had no response.

Arrived at the same brunch with paperwork as requested on the 02/11/2021 to be told I need more documentation.

I spoke to the branch manager. Informed her about issue and she asked me can she he honest with me,eventho I'll get all the documents as requested. Capitec will still find a problem and will refer me back to the police or the 3party company. As simller case's she has dealt with. Alway the feedback been given. "Sad but true"if I may quote the brunch manager. I informed the manager I have Death in my family and I need my money ASAP this bank has time for people/company to take money from my bank account without my authorisation

If a brunch manager can be so honest. Tells allot about The company.

I HOPE THAT ANY AND EVERYONE WHO READ'S THIS MESSAGE/REVIEW PLEASE DO NOT OPEN A BANK ACCOUNT WITH CAPITEC BANK SA EVER PAY A FEW RAND MORE TO PROTECT YOUR MONEY!

I hope Michiel Le Roux is not just in it for the money and willing to make the live's of South Africa's BETTER and help grow the south African economy