close the atm

I have been ****med at Fochville atm with R3000. I have logged a complaint and it is now said that the bank holds me accountable for the lost I will not be repaid as I was negligent with my atm card. The card was grabbed out my hand and inserted into the atm. I tried my best to click on the exit digits but the digits did not want to work. Next moment it said on the screen you transaction was successful. When I got my cellphone out it showed R3000 was withdrawn out my account. The banks conclusion was that the money did indeed come out the atm slot and that I am now the villain and not the victim. I cancelled my card within 7 minutes and according to the bank it took me much too long to cancel the card!!!! Personel in the main branch admitted that they have many complaints about that atm and that the consider to close it