LM
Litha M
1 reviews | Active since Feb 2013
21 May 2020, 10:02
Close my crdeit card account and send me the paid-up letter
Disgusting Service: I called the contact center on the 15th of May requesting for a settlement amount for my credit card, I was then given an amount to pay off. I called-in today, the 21st of May to confirm that my account has been closed and to be provided with a settlement letter, ONLY TO BE TOLD THAT I AM OWING R57+ ??????? for what as I was given a settlement amount that I paid the same day.
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Capitec Bank's replyOfficial
21 May 2020, 10:48I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Kind regards
Capitec Bank
Capitec Bank's reply21 May 2020, 10:48
Official
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Kind regards
Capitec Bank