MR
Melissa R

1 reviews | Active since Aug 2014

03 Feb 2020, 11:29

CLOSE MY ACCOUNT IMMEDIATELY

About 3 weeks ago I visited the Capitec in N1 City,spoke to a consultant named Sameer.I requested that my account be closed and was sent to the teller to make the outstanding payment of R30.Upon returnining back to the consultant he advised that due to my card being damaged I need to pay a extra R60 to get a new card for them to be able to close my account completely.The absurdity for spunging money out of me for an account that has been inactive for over 3 months,let alone the fact that the purchased card will never be used in the future.Please close my account with immediate effect as I will not be spending more money just to have my account closed.Account number ***.

0
Replies (1)
Capitec Bank
Capitec Bank's reply03 Feb 2020, 16:26
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank