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Zintle N
1 reviews | Active since Nov 2013
13 Jan 2021, 11:32
Close my account and compensate for inconvenience.
Capitec placed a ***** Hold / stop on my account ***8 I was inconvenienced and humiliated when I could not go to the DR on the 30 because my funds were held .Capitec decided to side with a **** and eventually removed the ***** stop/hold . I want Capitec to compensate me for the inconvenience and please permanently close the account as I do not trust them as a financial service provider, the banks integrity and putting clients first is questionable. I do not want any of my tenants depositing money on the Capitec account or even my salary being paid into the account. Please close it now. I will be escalating the unfair treatment to the ombudsman.
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Replies (2)
Capitec Bank's replyOfficial
13 Jan 2021, 11:35Good day Zintle
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply13 Jan 2021, 11:35
Official
Good day Zintle
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
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Zintle N's updateReviewer Update
13 Jan 2021, 11:44These automated responses clearly show that we are being treated like robots and not humans.
such trauma of having a *****
stop and I still get an automated response.
such trauma of having a *****
stop and I still get an automated response.
ZN
Zintle N's update13 Jan 2021, 11:44
Reviewer Update
These automated responses clearly show that we are being treated like robots and not humans.
such trauma of having a *****
stop and I still get an automated response.
such trauma of having a *****
stop and I still get an automated response.