Close accounts

Good day,<br> <br> Below is an e-mail sent to [Email Removed] Wed 2016-01-06 09:21 AM, I have not received any feedback from you.<br> <br> I paid up my loan last month, since then I have been getting SMSes from you asking me to pay more money, of which I do not understand - I paid it anyway. I then called your call center to get this sorted and closed, I am being sent from pillar to post with no one giving me what I want. I am not able to go the a branch as I am in a remote area and will be unable to leave for some period.<br> <br> All I want is for someone to close this loan and the bank account immediately.<br> <br> I was given this number to call for escalations ***, but it just rings without any answer.<br> <br> Attached are the recordings of my phone calls, I am getting frustrated and I am about to lose it!<br>