Client’s Money Matters aren't Important

2 months ago my debit card was de*****ed and I went through the process of querying it so it could be reversed. I was told it would take around 8 business days and I would receive feedback. No feedback was given. I went into the branch to find out what was happening and again I was told I’d have to wait, as there was a backlog. 2 months later I’m still waiting for any kind of feedback. My money hasn’t been reversed, nothing has been communicated with me.