Client who needs serious help

Hellopeter ,I am so disappointed with capetic no lies I submitted my I'd copy n affavid but thus u won't believe I've been asked to end them to my emails again to capetic, n I co oparated with them

They called asked my question,of which some I can't remember cos thus happen 2021 n I won't remember some co workers I used to work with, worsely for my account to be activated,they say I failed two questions, Yet they sent me an email address where I have to send them my I'd n affavid again n I did that,next thing they say I must go to a link ,called Microsoft teams n to some follow ups, when I do the link it doesn't want to sign me in,I even download the app but nothing it's working, So I don't know if thus people they making a fool of me or ******** me cos thus it's no longer trustworthy,I don't know why I should go through so much trouble for my account to be actived again, on Monday went to capetic to submit my I'd n affadavit but they said I'll get an sms with seven days that my account it's actived but Lord nothing has been sent,instead they playing hide n sick with me with all thus question n emails n reviews I have to do,so m sad cos capetic it's treating me as a lunatic n while I need my money for personal uses,my father he is sick n been going up n down n borrowing money from people,while I can't get access to my money😠😩😩😩😩🥺, I don't know how can I be assisted cos been waiting for help since 2021 till 2023 but nothing it's been taken seriously out of me,so what shall I do cos now I feel like m being played n my emotions are to a point where I feel that capetic it's neglating my problem so can my account please be activated n I get my money n after m ma close thus account cos wow ive been mistreated so badly😠😩😩😩 capetic failed to assist me and hope the top management that they been calling me,they can see thus and I feel heartbroken honestly