KM
Katlego M
1 reviews | Active since Nov 2017
11 Jan 2019, 16:32
Client Service Representative
Good morning.
I am shocked at the service that I received from 4 of your branches this morning.
I went to the silver water crossing branch, waited for them to open. No one at the hello point, I took a ticked and a very rude lady (no name badge) tells me with a stinking attitude that the coin machine is not working. I then drove to the Silverton branch where Khensani told me their coin machine is being upgraded and she doesn't know when it will start working again.
I took another drive to the Mamelodi Crossing branch where I was told "sorry, our coin machine is out of service" .
I took another drive to the Denneboom branch which is in the middle of a construction site, I walked through that construction only to find their atm being replenished. I waited to make my deposit. I walked into that branch at 08:26 and walked out at 09:18. When I made my deposit, the lady (again, no name badge) was rude and told me my coins are not sorted properly. I found this appalling as none of the centurion branches have ever told me that nonsense. I then stepped away from the desk to sort my coins out and then finally made my deposit.
It took me 4 branches and 2.5 hours to make a deposit. That's ridiculous.
Maybe you should revise the whole coin deposit system because it is failing. I can't go to 4 branches just to make a silly coin deposit.
Regards Katlego Mailula ********** 097
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Replies (4)
Capitec Bank's replyOfficial
14 Jan 2019, 09:19Good day
I acknowledge your posting, and have referred it to Nomfefe Wulana for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Nomfefe Wulana for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
Capitec Bank's reply14 Jan 2019, 09:19
Official
Good day
I acknowledge your posting, and have referred it to Nomfefe Wulana for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Nomfefe Wulana for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
KM
Katlego M's updateReviewer Update
14 Jan 2019, 16:38I received a call from Boitumelo, branch manager at the Denneboom branch. Why is she the only one calling me when I received bad service from 4 of your branches? I'm expecting this to be escalated to senior management. I wasted time and money and was majorly inconvenienced.
KM
Katlego M's update14 Jan 2019, 16:38
Reviewer Update
I received a call from Boitumelo, branch manager at the Denneboom branch. Why is she the only one calling me when I received bad service from 4 of your branches? I'm expecting this to be escalated to senior management. I wasted time and money and was majorly inconvenienced.
KM
Katlego M's updateReviewer Update
14 Jan 2019, 16:39I appreciate the call from Boitumelo.
KM
Katlego M's update14 Jan 2019, 16:39
Reviewer Update
I appreciate the call from Boitumelo.
KM
Katlego M's updateReviewer Update
17 Jan 2019, 05:53Nthati from the Silver water branch called me and I felt her excuse for her rude consultant and why she was not wearing a name badge was ridiculous. I'm still waiting for a call from senior management.
KM
Katlego M's update17 Jan 2019, 05:53
Reviewer Update
Nthati from the Silver water branch called me and I felt her excuse for her rude consultant and why she was not wearing a name badge was ridiculous. I'm still waiting for a call from senior management.