CLIENT SATISFACTION AND BRAND IMAGE MEANS NOTHING TO CAPITEC BANK

On the 7th of May 2020 I complained about the poor service received from Capitec Bank. I received an e-mail stating that my query will be attended to in 5 working days. I received a call on the 8th of May where i received a reference number and assurance that I will be assisted. On the 11th of May 2020 at 16:52 I received a call asking if the Collections Department contacted me? Well it is the 14th of May 2020 13:04 and I have still not been contacted never mind my request honored. I find this lack of interest in Capitec Bank's concern for their client satisfaction and Brand Image to be a huge concern and I am convinced that I should seek an alternative institution to bank with