CLIENT HARASSMENT

Dear Hellopeter.

Pls help. I am really destroyed now emotionally. Yesterday I called capitec trying to make arrangements to pay my loan accounts cause I know that they are in arrears. The guy I spoke to said he can't make arrangements after asking for my bank details. To my surprise today R17000 has been deducted from my account. I called capitec and they couldn't help me. The lady I spoke to says she can't trace who I spoke to. The manager they transferred me too gave me an attitude and told me that they have a right to deduct from my acc. I have no money to pay for anything or even buy food and I did not make an arrangement to pay them I was given accounts where I can go and pay direct. Pls hellopeter. I do no know what to do. This is harassment and for a manager to tell me that he has every right to access my account I find it disturbing. This is the worst day of my life. I need your help.