Client gets ****** at ATM and Capitec neglects it

On the 29 Oct 2015 an elderly woman who is a family friend went to Capitec Bank branch in NU6 Mall to withdraw money as she was busy with the transaction she became a victim of an ATM scheme. The guy who was using the ATM before her did something to the ATM that caused her card not to come out when she used the ATM unaware of what had just happened she went inside the bank to report that her card didn't come out of the ATM thinking that there was a mistake on the banks side. The consultant assisting her told her that it wasn't the banks fault but she had just been ****** instead of the consultant stopping the card the money was withdrawn a while after she had reported to the bank. The banks negligence didn't stop there they said they would investigate the issue cause they had seen that the money was being withdrawn somewhere else while the lady was standing in front of them. After the long investigation she was told that there's nothing that bank can do for her this is after the clear negligence they did of not handling the situation in the beginning after they told her that they don't even have cameras at their ATM so they didn't have proof.