CY
Craig Y
1 reviews | Active since Nov 2020
20 Feb 2021, 16:18
client gets orderd items then capitec give him money back also pathetic
ok Iv been with capitec for years now and i have my own business and i only use capitec. so customers buy from me alot i delivered items to a client after he had paid and i went back home.me and the client had an argument about i was to give him free stuf also but i wasnt so after the phone call he calls capitec bank reports me as ***** and bang capitec looks my funds i cant get any cash to buy food over the weekend and the berst part is they did not even have the decency to first call to find out whats going on or have the good been deliverd or not or atleast to let me know whats going on no nothing i found that my money was locked by capitec while trying to pay for food for my son at a till. declined declined declined but capitec cant just phone and let a person know so now the client took items from me and capitec bank forcibly took the money from me to also give it back to the client very nice i must say.. this is how we get treated buy capitec i will defiantly be closing my account and moving to fnb or absa because how can i have a business if the products is given to the client then capitec gives the money also back to them no im done absolutely pathetic
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Replies (4)
Capitec Bank's replyOfficial
20 Feb 2021, 16:20Hi Craig
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards,
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards,
Capitec Bank
Capitec Bank's reply20 Feb 2021, 16:20
Official
Hi Craig
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards,
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards,
Capitec Bank
Capitec Bank's replyOfficial
22 Feb 2021, 15:43Good day
As discussed telephonically, I have advised accordingly.
Kind regards
Complaint Management
Capitec Bank
As discussed telephonically, I have advised accordingly.
Kind regards
Complaint Management
Capitec Bank
Capitec Bank's reply22 Feb 2021, 15:43
Official
Good day
As discussed telephonically, I have advised accordingly.
Kind regards
Complaint Management
Capitec Bank
As discussed telephonically, I have advised accordingly.
Kind regards
Complaint Management
Capitec Bank
CY
Craig Y's updateReviewer Update
30 Apr 2021, 15:44ok so this post was on the 20/feb/2021. so far what iv managed to sort out is my account has been reopened but the funds that were taken by capitec are not back in my account. so i asked whats going on and here is the official email sent to me ( Please note that an amount of R475.56 is on hold until you provide proof of the funds and also advise what they were for.)
im sorry what?? haha and i responded with this ( Apr 24, 2021, 9:00 AM (6 days ago)
Good morning. i dont understand what proof must i provide you? why must i give prof when the money is in my account and you guys took it?? you know capitec told me that if i can give you prof of delivering the items my accounts would be opened and the money put back, so iv done that my account is open yes but my money nothing and now you say i must give you prof of that money? there is no prof, the money was paid to me and then you took it i really dont see why i have to prove that the money in my bank account is mine.. i provided you with prof of delivery and you were supposed to open my bank but its now been 3months that money has been kept by you 3 months already iv done everything you guys have asked of me and still nothing.so ja i got no proof of that money))) and till this date no reply. So today the 30/04/2021 i bought myself a R100 airtime and thought ok now lets sort this out and i phoned capitec. the case has been closed because they cant reach me so i ask them on what number ooh that's my old number and i have asked plenty of times to please change the number but ok,so i get put through here and there then back here so on then i get to complaints ok sorry sir the person handling your case is just busy at the moment can i get him to call you back ok sure no issue ill wait i mean he is busy. That was at 9:00 this morning ok now its 13;00 so i call again a lady answers but same story he is busy he will call back.ok so now its 16;00 and did i get a call back? NO.. you know i really don't see why i must beg and beg and beg you for my money i mean at the end of the day i worked for it didnt ***** it but now its with held from me so its money i have but actually don't have. i dont see why it takes months to sort a small issue like this out is there some one in HQ i can contact as im sick and tired of this now you are now *****ing my money and im getting really ****ed of now because i could of invested that money and earned interest but no instead its laying by you earning ZERO interest.im done asking for my money back
im sorry what?? haha and i responded with this ( Apr 24, 2021, 9:00 AM (6 days ago)
Good morning. i dont understand what proof must i provide you? why must i give prof when the money is in my account and you guys took it?? you know capitec told me that if i can give you prof of delivering the items my accounts would be opened and the money put back, so iv done that my account is open yes but my money nothing and now you say i must give you prof of that money? there is no prof, the money was paid to me and then you took it i really dont see why i have to prove that the money in my bank account is mine.. i provided you with prof of delivery and you were supposed to open my bank but its now been 3months that money has been kept by you 3 months already iv done everything you guys have asked of me and still nothing.so ja i got no proof of that money))) and till this date no reply. So today the 30/04/2021 i bought myself a R100 airtime and thought ok now lets sort this out and i phoned capitec. the case has been closed because they cant reach me so i ask them on what number ooh that's my old number and i have asked plenty of times to please change the number but ok,so i get put through here and there then back here so on then i get to complaints ok sorry sir the person handling your case is just busy at the moment can i get him to call you back ok sure no issue ill wait i mean he is busy. That was at 9:00 this morning ok now its 13;00 so i call again a lady answers but same story he is busy he will call back.ok so now its 16;00 and did i get a call back? NO.. you know i really don't see why i must beg and beg and beg you for my money i mean at the end of the day i worked for it didnt ***** it but now its with held from me so its money i have but actually don't have. i dont see why it takes months to sort a small issue like this out is there some one in HQ i can contact as im sick and tired of this now you are now *****ing my money and im getting really ****ed of now because i could of invested that money and earned interest but no instead its laying by you earning ZERO interest.im done asking for my money back
CY
Craig Y's update30 Apr 2021, 15:44
Reviewer Update
ok so this post was on the 20/feb/2021. so far what iv managed to sort out is my account has been reopened but the funds that were taken by capitec are not back in my account. so i asked whats going on and here is the official email sent to me ( Please note that an amount of R475.56 is on hold until you provide proof of the funds and also advise what they were for.)
im sorry what?? haha and i responded with this ( Apr 24, 2021, 9:00 AM (6 days ago)
Good morning. i dont understand what proof must i provide you? why must i give prof when the money is in my account and you guys took it?? you know capitec told me that if i can give you prof of delivering the items my accounts would be opened and the money put back, so iv done that my account is open yes but my money nothing and now you say i must give you prof of that money? there is no prof, the money was paid to me and then you took it i really dont see why i have to prove that the money in my bank account is mine.. i provided you with prof of delivery and you were supposed to open my bank but its now been 3months that money has been kept by you 3 months already iv done everything you guys have asked of me and still nothing.so ja i got no proof of that money))) and till this date no reply. So today the 30/04/2021 i bought myself a R100 airtime and thought ok now lets sort this out and i phoned capitec. the case has been closed because they cant reach me so i ask them on what number ooh that's my old number and i have asked plenty of times to please change the number but ok,so i get put through here and there then back here so on then i get to complaints ok sorry sir the person handling your case is just busy at the moment can i get him to call you back ok sure no issue ill wait i mean he is busy. That was at 9:00 this morning ok now its 13;00 so i call again a lady answers but same story he is busy he will call back.ok so now its 16;00 and did i get a call back? NO.. you know i really don't see why i must beg and beg and beg you for my money i mean at the end of the day i worked for it didnt ***** it but now its with held from me so its money i have but actually don't have. i dont see why it takes months to sort a small issue like this out is there some one in HQ i can contact as im sick and tired of this now you are now *****ing my money and im getting really ****ed of now because i could of invested that money and earned interest but no instead its laying by you earning ZERO interest.im done asking for my money back
im sorry what?? haha and i responded with this ( Apr 24, 2021, 9:00 AM (6 days ago)
Good morning. i dont understand what proof must i provide you? why must i give prof when the money is in my account and you guys took it?? you know capitec told me that if i can give you prof of delivering the items my accounts would be opened and the money put back, so iv done that my account is open yes but my money nothing and now you say i must give you prof of that money? there is no prof, the money was paid to me and then you took it i really dont see why i have to prove that the money in my bank account is mine.. i provided you with prof of delivery and you were supposed to open my bank but its now been 3months that money has been kept by you 3 months already iv done everything you guys have asked of me and still nothing.so ja i got no proof of that money))) and till this date no reply. So today the 30/04/2021 i bought myself a R100 airtime and thought ok now lets sort this out and i phoned capitec. the case has been closed because they cant reach me so i ask them on what number ooh that's my old number and i have asked plenty of times to please change the number but ok,so i get put through here and there then back here so on then i get to complaints ok sorry sir the person handling your case is just busy at the moment can i get him to call you back ok sure no issue ill wait i mean he is busy. That was at 9:00 this morning ok now its 13;00 so i call again a lady answers but same story he is busy he will call back.ok so now its 16;00 and did i get a call back? NO.. you know i really don't see why i must beg and beg and beg you for my money i mean at the end of the day i worked for it didnt ***** it but now its with held from me so its money i have but actually don't have. i dont see why it takes months to sort a small issue like this out is there some one in HQ i can contact as im sick and tired of this now you are now *****ing my money and im getting really ****ed of now because i could of invested that money and earned interest but no instead its laying by you earning ZERO interest.im done asking for my money back
CY
Craig Y's updateReviewer Update
04 May 2021, 10:03so today Tuesday 04/2021 im still waiting for them to call me back. the person handling my case must be extremely busy for them to take 3days and a weekend to call me back. you should hire more people so we can get customer service they are holding R400 from me. i think iv spend like R300 just on airtime calling them its pathetic
CY
Craig Y's update04 May 2021, 10:03
Reviewer Update
so today Tuesday 04/2021 im still waiting for them to call me back. the person handling my case must be extremely busy for them to take 3days and a weekend to call me back. you should hire more people so we can get customer service they are holding R400 from me. i think iv spend like R300 just on airtime calling them its pathetic