Client experience

I just came back from capitec Menlyn main and when I got there I was on lunch,30 minutes left before I returned back from my lunch.while waiting on the que like another customer waiting to be assisted.one of the agents by the name of kholofelo skipped me and went to another client who's a just got in, I don't know if it was because he was a man and i'am a woman and, decided to assist him ,even though I came first.after she assisted the guy I called her to ask her if she was not supposed to go as per the que than skipping a client who came 1st.she did not even apologize for her behavior, she shouted and say "I'm going to call you now" with an attitude. I kept quite I waited for her to call me ,when I got to her desk ,she was very rude towards me and she assisted me with an attitude throughout the process. I must say I have been coming to capitec Menlyn for years and this the 1st time I've had such a horrible service.kholofelo doesn't know customer service from someone who works in the customer service industry I would say this lady is really in the wrong industry.