Client care of Capitec handling of system error seem to ***** clients

So on 31 August 2020, I try loading airtime via my cellphone banking, the load was for R100. Go through all the prompts and but the airtime.. money get deducted out of my bank account but I do not get the airtime.. immediately call customer care to make them aware of the happenings. I get told that on the day MTN has been having problems with network and that's why my airtime was not loaded.. I should wait 24 hours.. waited the hours and 2 days later due to nothing happening call them again..this time i get told that it is now going to be taken for further investigation and turn around time will be 4I hours and I wait again after 72 hours call again and now new Story is told to me that there is no turn around time. And I should wait to be contact.

2 weeks 2 day down the line I call again after not recieving any feed back. Now i am taken from pillar to post regarding the matter, with finally being told to call MTN and get a itemized billing for the number in question and then send it to Capitec Client Care. I do that. Get a funny reply that they have recieved my quiry and someone will be in contact which once again did not happen.

I than made a call to the number on the email where this lady told me that it is not Capitecs fault they just a middle person in all and I should further call MTN.. do call MTN and mtn tells me that Capitec bank know for a fact that they are the ones who are reimburse the funds and should not be playing with me as the people and or place they deal with for airtime is Bluelabel.. after getting this information I have not recieved any communication besides that a person by name Courtney is handling case and will be in contact. It has be now 3 weeks 2 day since this incident and nothing has been done with it..

I feel my monies are not safe with this bank anymore and more to this is the scandal that was all over media of the double charges they had made to multiple account about a week ago.