Client Care - not very helpful

Not very happy at the moment with Client Care Support. I am aware that ID's are not the primary function of the bank, but if you do support towards a function - you train your people to have knowledge or enable them to get the assistance to provide information - even if it is just basic information to assist your client into the right direction. My question was merely which branch supports the ID card function. the deal with HOME affairs was already noted Aug 2025 - " Agent" - I don't know you will have to contact all the branches yourself and get the information yourself - WOW - (Agent - Jamie - sorry for naming you - but you either never asked the question yourself before or you don't support client service to provide a support to your clients. Capitec Bank - if this is your fault that your agents don't know - then i recon you should get your staff or webpages updated so that information is available and or accurate.