Client Care does not Care
At 5:28pm on Monday the 21st of February I called your helpline with a simple query - What is the interest rate earned on the Live Better savings account.
The agent, Zinhle, First muted the call after confirming my question, then hung up on me.
I'm not going to call back as I'm afraid this is how all your agents are trained. So could someone, anyone at all. Just answer what i think is a simple damn question as its not showing on my app - What is the rate of interest earned on the LB savings account?
FYI: this information is not available online.
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Capitec Bank's replyOfficial
21 Feb 2022, 17:39 Good day Sherwin
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Best regards,
Capitec Bank's reply21 Feb 2022, 17:39
Official
Good day Sherwin
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Best regards,