CLIENT CARE DIVISION - ***** / ****

<p>In response to an advert on the www, I purchased a Yorkie Puppy from a lady named "Vicky Els"</p> <p>Vicky claimed to bank at Capitec. And to live in Senekal - nearly 300km from me.</p> <p>Friday night 29.07.2016 I transferred R3000 and drove to Senkal, from Jhb to collect said puppy.</p> <p>Sadly the address does not exist, but I called Capitec Client Care, and immediately managed to put a HOLD on the transfer.</p> <p>This now means the ********* (Vicky Els) cannot get it, but neither can I.</p> <p> </p> <p>I went to the Vereeniging SAP, as this is where I live. I stood in a queue for about 3 hours, and was dealt with rather rudely, and told it wasnt necessary to open a ***** case, and that Capitec could assist as we both bank there.</p> <p> </p> <p>I went to the branch in THREE RIVERS, who have the most WONDERFUL and HELPFUL staff, and they told me that C****nt Care could put my money back in my account, within 2- 4 days.</p> <p> </p> <p>Today I went back to Capitec Three Rivers, and we called capitec client care, only to be told its now a :civil matter".</p> <p>First they tried to tell me that I knew this ******** Client of theirs.</p> <p>I emailed client care, and it appears they WILL NOT help until a ***** case is opened. </p> <p>REALLY ???????????</p> <p> </p> <p>Why should this be necessary ?</p> <p>They cannot even reach the client to nask about said transfer.</p> <p>Surely if this "PERSON" really was entitled to that money, they would have called Capitec to have it released.</p> <p> </p> <p>All I want is what is LEGALLY mine.</p> <p> </p> <p>Is Capitec wanting a ***** case so they can pay the toll and petrol and wear and tear on my car, as well as the R3000?</p> <p> </p> <p>Surely this is just as *********** as the SAP, whose moptto used to be "TON PROTECT AND SERVE" and not to "IRRITATE AND ANNOY"</p> <p> </p> <p>Just my opinion, but how on God's green earth do I get my money ??</p> <p> </p> <p>Maybe this is really a Capitec Staff Account !!!!</p> <p>Just another thought.</p> <p> </p>