CLIENT CARE DEPARTMENT SHOULD DO THEIR JOB!!!

ALL I WANT TO DO IS SETTLE MY LOAN AND I SEEM TO BE TAKEN FROM PILLAR TO POST, I NEVER WANTED TO RESOLVE TO THIS BUT CAPITEC CLIENT CARE HAS BEEN THE WORST, I CALLED IN 6 TIMES ALREADY AND OTHER AGENTS HANG UP ON ME OR PROMISE TO TRANSFER ME TO THE RELEVANT DEPARTMENT BUT END UP CUTTING THE CALL , I WAS ALRAEDY DONE WITH COLLECTIONS DEPARTMENT AND WAS SUPPOSED TO BE TRANSFERED TO CLIENT CARE TO PAY THE SETTLEMENT AMOUNT BUT TSHEPO FROM CLIENT CARE TRANSFERED ME TO ANOTHER DEPARTMENT WHERE THEY DEAL WITH OPENING LOANS WHEREAS HE SHOULDVE ASSISTED ME WITH MY QUERY. I'M HIGHLY DISSAPOINTED WITH THIS CAUSE IM DEPLETING MY AIRTIME BUSY CALLING BACK TO RESOLVE THIS ISSUE