ES
Ernst S

1 reviews | Active since Jan 2014

04 Jan 2021, 11:50

Clever money making (especially during COVID) by deducting debit orders to early!!!!!

Our vehicle deduction is supposed to go off on 27th - monies are always available from the 25th or the 26th - Wesbank has a story that its not their problem and that Capitec deducted early because of the holidays !!!!!

That meant that we paid R7 costs for the reversal and a 10 minute phone call (due to high call volumes and a ridiculous conversation with the machine - R20) where MTN made some money

SO THIS IS EASY MONEY FOR CAPITEC - deduct to early and you make R50 000 000 (if only half of the 14 million customers uses the debit order facilities) - I think this is very clever way to make up for COVID losses

Maybe Capitec could sponsor R1/citizen for the 50 000 000 vaccinations government is talking about :) :( :(

I hope the Capitec Reputation risk person that reads this has a red face afterwards !

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Replies (2)
Capitec Bank
Capitec Bank's reply04 Jan 2021, 12:17
Official
Good day Ernst

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regards

Capitec Bank

Capitec Bank
Capitec Bank's reply11 Jan 2021, 15:39
Official
Good day

As discussed telephonically, I have advised accordingly.

Kind regards
Complaint Management
Capitec Bank