Cleint services is NOT CAPITEC BANKS PRIORITY!

I am so deeply disgusted and disappointed with Capitec the one bank that i thought was absolutely amazing disgusted me so much. I contacted the call centre yesterday regarding a block on my account firstly no body contacted me telling me my account is blocked i had to find that out by pick npay that my bank card is blocked! Secondly nobody can give me a reason why my account is blocked the consultant i spoke to named Mikaceko Mangalyi told me they will contact meback within 30 mins and here i am still waiting for a phone call more than 24 hrs. I am 19 weeks pregnant and need to see the gynaecologist on monday and need money to pay the gynecologist and i cant access my account! I am so frustrated that no one can assist me in this matter i thought that capitec clients was a priority to every consultant CLEARLY NOT! I THOUGHT MY BANK ACCOUNT WAS PROTECTED CLEARLY NOT! HOW CAN ANOTHER BANK ACCESS MY ACCOUNT AND FREEZE MY ACCOUNT FOR NO ****EN REASON? AND CAPITEC IS ALLOWING THIS WITHOUT EVENS CONSULTANTING ME! HOW ****EN DISAPPOINTING. I WILL DEFINITELY NOT BE BANKING WITH CAPITEC AFTER THIS AND WOULDN'T RECOMMEND ANYONE TO BANK WITH CAPITEC YOUR ACCOUNT IS NOT PRIVATE WITH THIS BANK LIKE I THOUGHT IT WOULD BE!

TOTALLY DISAPPOINTED!!!