AS
Andre S

1 reviews | Active since Jan 2011

29 Aug 2018, 11:56

Cleary does not want more customers

I've been with Capitec a while now, so as they did not offer credit cards back then, I've only used the account to pay over a few thousand every month for my spending money. I currently have a Private Prestige Platinum Credit card with Standard bank. So when I saw your add that you have credit cards now for R35 a month I was really interested. This was until I got to your branch and I was told that they only accept pay slips and not company letters as I work for myself. I just find it hard to believe that standard bank accepted me in Last Dec with the same docs I took to Capitec. So this must be a warning sign then to rather stay away from Capitec?

0
Replies (3)
Capitec Bank
Capitec Bank's reply29 Aug 2018, 13:46
Official

I acknowledge your posting, and have referred it to Kadi Diallo for immediate attention.

Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

AS
Andre S's update23 Jan 2020, 09:17
Reviewer Update
More than a year, still waiting for this so called feedback that was promised here.
Capitec Bank
Capitec Bank's reply23 Jan 2020, 13:01
Official
Please accept my sincere apology for the frustration you experienced as result of this incident. 

Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days.  I trust that the matter will be resolved to your satisfaction. 

Kind regards
Capitec Bank