Clear my name

I must say, I am extremely disappointed with Capitec, especially the accounts department. I had been receiving calls daily from DMC during the process of settling my account, which was settled in full in 2019. I have since not received any communication nor confirmation of account settlement and still listed as owing Capitec as per Transunion records. I have tried a number of times to resolve the matter via calls and emails but, still not cleared to date. It has been just over two years since I settled the account, but the non-clearance from your side, has had so much hinderance in my being considered for credit by any financial institution. I, thus kindly request that I be contact by the relevant department regarding the matter and the resolve. Please Note; if I do not get a response within 72hrs (3days), I will escalate the matter to the ombudsman Thank you Zintathu Lydia Ndlovu ***