Cleaner ****med

Item: Capitec Bank
Rating: 1
Author: Ayesha B

Our office cleaner was approached by some legal ******** who convinced her that she would get legal services linked to Capitec by signing up with them. They asked her for her card to check how much "legal aid" she qualifies for. She innocently gave them her card, and has now had a d/o run form her account for R140. I contacted them now and they refuse to admit guilt, when contacting Capitec, they say the institution must cancel the debit order or she must create a new account. Why are they not able to cancel the debit order? She did not give consent.

Helpful (0)

Replies (2)

Capitec Bank's replyOfficial

06 Sept 2017, 15:50

I acknowledge your posting, and have referred it to Keshia Nomdo for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Best regards,

Capitec Bank's reply06 Sept 2017, 15:50

Official

Complaint Management
Capitec Bank

Best regards,

Ayesha B's updateReviewer Update

07 Sept 2017, 13:56

Nobody contacted us. We went in to your bank and they couldn't cancel the debit order. They helped us close the account instead. Your client service ability is a joke.

Ayesha B's update07 Sept 2017, 13:56

Reviewer Update

Nobody contacted us. We went in to your bank and they couldn't cancel the debit order. They helped us close the account instead. Your client service ability is a joke.