Claims

Money that was intended for me was exiting please send to an incorrect Capitec account. When I queried that the money be reversed from the wrong account holder they told me that the money had already been used and I have to reach out to the Small Claims Court to have access to the account holders details. When I reached out to claims court or rather small claims court they told me that Capitec has to sorted out in they have no right to interfere. No one can assist me with this later it was a human error but surely Capitec can intervene. How can a banking app allow and incorrect name that does not correspond with an account number to go through