lB
lizette B

1 reviews | Active since Oct 2011

18 Jul 2023, 10:58

Claim still not resolved and no reply to my emails

Ongoing issues with my inability to work claim - I wrote a review the 3rd of July, you made contact I have supp**** all the documentation you required , now again you asking for a letter from my employer IAM NOT EMPLOYED - my claim still not resolved, my money for my daughter still not returned - I sent a email the 3 July and again the 12 July still no response, This is absolutely shocking service and I will not stop till it is resolved! You want updated medical forms I supp**** this in December and you will not use them and now want new ones the doctors at Charlotte Maxeke government hospital see over 60 patients a day they will not fill out my 8 PAGES you require as they do not have the time!

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Replies (1)
Capitec Bank
Capitec Bank's reply18 Jul 2023, 14:57
Official
Good day Lizette

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank