NK
Ndipiwe K
1 reviews | Active since Dec 2025
23 Dec 2025, 12:29
Claim not been paid as from 15th December 2025
Capitec Bank is stalling to make funeral claim policy and I had to borrow money to contribute for the funeral arrangements
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Replies (2)NK
Ndipiwe K's updateReviewer Update
23 Dec 2025, 15:25Since the date of claim submission, Capitec only called me 7 minutes ago, you have been quiet and I had to borrow money for funeral arrangements, I need to pay back the money. And I am expecting my payment not later than tomorrow the 24th December 2025.
Regards
Anelisa
Regards
Anelisa
NK
Ndipiwe K's update23 Dec 2025, 15:25
Reviewer Update
Since the date of claim submission, Capitec only called me 7 minutes ago, you have been quiet and I had to borrow money for funeral arrangements, I need to pay back the money. And I am expecting my payment not later than tomorrow the 24th December 2025.
Regards
Anelisa
Regards
Anelisa
NK
Ndipiwe K's updateReviewer Update
24 Dec 2025, 11:17This is what I get after numerous attempts from the Capitec. bank Whatspp line agents.
Policy Complaint Reference;***
*Tariek*
We may finalize your claim within 24 hours business hours once we have received all supporting claim documents.
-Some claims may be referred for validation, in which case we will do our best to finalise the claim within 5 business days, once the information provided by you has been corroborated. The validation may include telephonic interviews done by a third-party company.
- Some claims may additionally be referred for further validation, in which case we will do our best to finalize the claim within 14 business days, once the information provide by you has been corroborated. The validation may include face to face interviews done by a third party.
Claims are assessed during business hours from Monday - Friday (08:00 - 17:00) and Saturdays (09:00 - 13:00), excluding public holidays.
No communication made, I always text them my delft.
Policy Complaint Reference;***
*Tariek*
We may finalize your claim within 24 hours business hours once we have received all supporting claim documents.
-Some claims may be referred for validation, in which case we will do our best to finalise the claim within 5 business days, once the information provided by you has been corroborated. The validation may include telephonic interviews done by a third-party company.
- Some claims may additionally be referred for further validation, in which case we will do our best to finalize the claim within 14 business days, once the information provide by you has been corroborated. The validation may include face to face interviews done by a third party.
Claims are assessed during business hours from Monday - Friday (08:00 - 17:00) and Saturdays (09:00 - 13:00), excluding public holidays.
No communication made, I always text them my delft.
NK
Ndipiwe K's update24 Dec 2025, 11:17
Reviewer Update
This is what I get after numerous attempts from the Capitec. bank Whatspp line agents.
Policy Complaint Reference;***
*Tariek*
We may finalize your claim within 24 hours business hours once we have received all supporting claim documents.
-Some claims may be referred for validation, in which case we will do our best to finalise the claim within 5 business days, once the information provided by you has been corroborated. The validation may include telephonic interviews done by a third-party company.
- Some claims may additionally be referred for further validation, in which case we will do our best to finalize the claim within 14 business days, once the information provide by you has been corroborated. The validation may include face to face interviews done by a third party.
Claims are assessed during business hours from Monday - Friday (08:00 - 17:00) and Saturdays (09:00 - 13:00), excluding public holidays.
No communication made, I always text them my delft.
Policy Complaint Reference;***
*Tariek*
We may finalize your claim within 24 hours business hours once we have received all supporting claim documents.
-Some claims may be referred for validation, in which case we will do our best to finalise the claim within 5 business days, once the information provided by you has been corroborated. The validation may include telephonic interviews done by a third-party company.
- Some claims may additionally be referred for further validation, in which case we will do our best to finalize the claim within 14 business days, once the information provide by you has been corroborated. The validation may include face to face interviews done by a third party.
Claims are assessed during business hours from Monday - Friday (08:00 - 17:00) and Saturdays (09:00 - 13:00), excluding public holidays.
No communication made, I always text them my delft.