MS
Mathapelo S

1 reviews | Active since Sept 2014

05 Aug 2025, 09:58

***** claim

My google play account was hacked and the people used the 0card number that I saved on my play store to make online purchases. Yesterday i received feedback from a lady named Camela Nakani, who actually told me that the matter was in fact investigated and it has been found that the Merchants response actually made sense to them to proceed with the money they had *****ulently taken from my account and Capitec/ Camela proceeds to make it that should money enter my account, that amount of R590 will got to the ***** merchant in London.

How can I make a purchase of something I have never bought and immediately this happened, I communicated with you. I you were proper investigators you would notice that this purchase was made as budget, another thing you have to check your client's records to see if they have done anything like that before. Lastly, that merchant doesn't even exist on SA's google play store. Now how the Hell would I use R590, R45,R15, to buy **** I don't even know what it is for. since this is what Camela said in her email "If for any reason you do not agree with the merchants feedback, we require a response via email within 48 hours, stating that you acknowledge the document and you will need to advise what exactly you do not agree with and why. We require as much information as possible." If that money is taken from my kids money this week, we are going to have a serious problem. Please teach your people to no be rude even when they are chatting on whatsapp

Your prompt response will be highly appreciated.

0
Replies (2)
Capitec Bank
Capitec Bank's reply05 Aug 2025, 10:36
Official
Good day Mathapelo Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards, Capitec Bank
MS
Mathapelo S's update05 Aug 2025, 11:00
Reviewer Update
Please because there is money that will come into my account soon so I don't need this.