1 reviews | Active since Oct 2011
Claim approved and debit order still goes off!
The one star is not even the right rating! After 2 months of backwards and forwards my claim was approved for my personal loan - for inability to work due to health reasons! My dad sent me money to buy groceries and you guys take the debit order for the personal loan???? How???? Why???? I phone the number on sms of money deduction, get transferred to three different people - call drops , phone again then pass the 10 verification questions then get told it’s approved but need to speak to the collections to reverse the debit order??? Then why put a number on your sms if they can’t even help, R50 airtime completely wasted and still not resolved , I’m not completely and utterly irate with the incompetence of Capitec
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank