Claim

I am writing to request urgent assistance regarding a death claim I submitted at Capitec Bank in East London on Tuesday.

Capitec: Your claim is in Assessment stage. Case No: ***7. Insurer:

At the time of submission, I was advised that the process would take approximately 48 hours. On Wednesday morning, I received communication confirming that the claim was in the assessment stage. However, since then, I have not received any further updates or feedback.

I have made several follow-ups from my side, but unfortunately, I have not been provided with any outcome or progress regarding the claim. As of now, the 48-hour period has passed without any communication.

On Friday afternoon, I contacted your call centre again seeking feedback, but no clear update was provided. When I requested a direct contact number for the claims department, I was informed that there is no direct line available.

I must express my disappointment and frustration with the level of service I have experienced, especially given the sensitive nature of a death claim. I kindly request urgent feedback on the status of my claim and a clear indication of when I can expect resolution.