Choose your bank carefully

My card got jammed in an atm.Before i knew it money was out of my account.It took me 6 minutes in order to calm myself and make a call to the bank to inform them of this incident.I went through the whole procedure of opening up a case and reporting to the police station but the assistant in the bank already told me that "i would be lucky if i get the money back".I was fuming as it was my money and i was ****med. But the lady at the bank was so sure that i wont get it. I still followed procedure and awaited a week.Then i get call from the investigation department that tells i reported it too late and the cannot do anything.6 minutes is too late.In that panic state you shut down and dont think straight.Capitec refused to reimburse me of the money because of the 6 minute delay.Some help you guys are!That was my salary and you guys did nothing to help.